At Vijay Kukreja Network (VKN), we follow a strict data minimization rule. We retain your personal information only for as long as it is actively required to provide you with functional services, fulfill legitimate business transactions, or comply with applicable legal mandates.
1. Retention Periods for Core Data Categories
How long we keep your information depends entirely on the type of data and the specific service you are using:
- Account and Profile Data: Information linked to your user profile (such as email authentication, name, and preferences) is kept for as long as your account remains active. If you choose to delete your account, this data is systematically removed or anonymized in accordance with our deletion protocols.
- App States and Progress Metrics: Local and cloud database parameters—including streak data, virtual coin transactions (such as "Mudra" values), and completed routine markers—are maintained alongside your account profile to keep your interactive features operational.
- AI Interactions and Prompts: Text queries and prompt logs processed by our integrated AI systems are kept only for the minimal operational duration required to generate responses, maintain short-term chat continuity, and resolve immediate bugs.
- Analytics and Technical Logs: Performance data, crash stack traces (via Firebase Crashlytics), and website traffic metrics are kept in an aggregated, non-personally identifiable format for a limited time (typically less than 14 months) to isolate software errors and monitor network health.
- Customer Support Records: Communications, error logs, and technical emails sent to our support channels are kept long enough to fully resolve your request and maintain a record of historical technical solutions.
2. Legal and Compliance Retentions
Even if an account deletion is requested, certain records may be kept longer due to specific business and legal obligations:
- Financial Tracking: Secure in-app purchase tokens, premium receipts, and transaction histories provided by Google Play Billing are kept to comply with financial accounting rules, tax audits, and fraud monitoring systems.
- Dispute Resolution: Minimal connection metadata or support logs may be kept if actively needed to protect our platforms against legal liabilities, enforce terms of service, or defend against systematic abuse.
Secure Data Deletion Commitment: Once the retention period for a specific data item ends, or a valid deletion request is fully processed, Vijay Kukreja Network securely destroys the information. Digital cloud records are completely overwritten, local app caches are wiped, and analytical logs are fully stripped of any remaining user links.